Privacy Policy of My Stylist

Effective Date: 01 Sep 24

MyStylist App, a creation of RoSe technologies ("My Stylist", "we", "us", or "our"), places the utmost importance on the privacy and security of its users ("User", "you", or "your"). This commitment is at the core of our operations and is reflected in this Privacy Policy. Here, we detail our stringent practices for the collection, use, safeguarding, and disclosure of information provided by you or gathered by us during your use of our mobile application (the "App"), specifically within the geographical confines of India. Our approach is designed to ensure compliance with the highest standards of privacy protection, reflecting our dedication to respecting and securing your personal information.

1. What information do we collect?

1.1. Our commitment to enhancing service quality and delivering a bespoke experience compels us to gather a broad spectrum of information from both our users and stylists:

1.2. Information You Provide to Us:

1.2.1. We meticulously collect key personal information, such as your full name, email address, mobile number, and other contact details, to foster a personalised user experience. For our younger users, those under the age of 18, we employ robust parental control mechanisms and mandate explicit parental or guardian consent, ensuring a secure and respectful platform for all.

1.2.2. To assure the authenticity of our stylists and facilitate seamless interactions between users and stylists, we collect detailed information from stylists. This includes, but is not limited to, full name, Aadhar number (as a unique identifier for verification purposes), precise GPS location to verify the stylist's operational area, and the physical shop address for user convenience and trust. Such comprehensive data collection is pivotal in maintaining the integrity and reliability of our service.

1.2.3. In our quest to tailor our services and recommendations to your unique tastes and needs, we delve into collecting specific details about your style preferences, service expectations, and interests. This includes your preferred styles, favourite products, appointment preferences (such as preferred times and locations), and any specific needs or requests you might have. Gathering this nuanced information allows us to refine our offerings and ensure a truly personalised and satisfying experience, catering directly to your individual preferences and lifestyle.

1.2.4. Upon receiving your explicit consent, we collect precise GPS location data from your device. This information is crucial for tailoring our services and suggestions to your current locale, specifically within the cities of India. By understanding your geographical context, we can offer you more relevant stylist options, appointment availability, and personalised recommendations, ensuring that our services are as convenient and tailored to your needs as possible.

1.2.5. We meticulously monitor and analyse your interactions within our App to continuously enhance and customise your user experience. This encompasses a wide array of data, including your service selections, submitted feedback, saved favourites, and browsing history within the app. By understanding your preferences and behaviours, we can refine our algorithms to better match you with stylists and services that align with your tastes, improve our platform's usability, and introduce new features and services that resonate with your desires and expectations. This proactive approach allows us to create a more engaging and satisfying experience tailored to your individual preferences and needs.

2. Why do we Collect the Information?

2.1. Registration and Profile Creation:

When users, including both customers and stylists, initiate their registration on our platform, they are required to submit essential personal details. For stylists, additional professional information pertinent to their expertise and services is also collected. This foundational step enables us to create a personalised profile for each user, facilitating a tailored experience on our platform.

2.2. Application Interaction and Usage:

Our application is designed to collect data seamlessly as you interact with its various features. This includes but is not limited to:

2.2.1. To enhance the user experience by offering location-specific services, suggestions, and personalizations, we utilize your device’s location services, with your explicit consent.

2.2.2. Insight into your preferences, usage patterns, and app interactions are gathered to continually refine our services, recommend personalised stylist choices, and optimise our application’s functionality to better serve your needs.

2.3. For users who are under the age of 18, we are committed to ensuring their privacy and safety online. Information from these users is collected strictly in accordance with applicable parental consent mechanisms. This process ensures that all data collection practices comply with legal requirements and uphold our dedication to protecting the privacy of minors. Parents or legal guardians are involved at every step to authorise the collection and use of the minor’s information, reinforcing our commitment to creating a safe and compliant platform for all users.

3. Where do we use the Data Collected?

3.1. Our platform leverages the data collected to seamlessly connect users with stylists, ensuring an optimal match that aligns with the user’s needs and preferences. The utilisation of location data and individual preferences allows us to:

3.1.1. Offer personalised stylist recommendations that cater to the specific tastes, needs, and geographical location of our users.

3.1.2. Continuously enhance the user experience by tailoring our application’s features and functionalities to better meet user expectations and improve service delivery.

3.2. We may use your personal data to send you marketing communications about our services and products we believe may be of interest to you. You can opt-out of receiving such communications at any time through the unsubscribe link included in every marketing email or by adjusting your user preferences in the app.

3.3. In strict adherence to the Digital Personal Data Protection Act of 2023 in India, our platform is committed to upholding the highest standards of data protection and privacy. We implement rigorous safety and security measures to protect our users’ information from unauthorised access, misuse, or breach. Our dedication to compliance ensures:

3.3.1. The integrity and confidentiality of user data.

3.3.2. A safe and secure environment for users to interact with our services, fostering trust and reliability within our digital ecosystem.

3.4. In the unlikely event of a data breach, we are committed to notifying affected individuals and the relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with the Digital Personal Data Protection Act, 2023. This notification will include details of the breach, the categories and numbers of individuals affected, and the measures we have taken or will take in response.

3.5. The data collected from stylists during the registration process is meticulously used for verification purposes. This is a crucial step in maintaining a trusted and professional network of stylists on our platform. Through this process, we ensure:

3.5.1. The authenticity and qualifications of stylists are thoroughly vetted, establishing a foundation of trust and professionalism within our community.

3.5.2. Continuous monitoring and updating of stylist profiles to reflect accurate and current professional information, enhancing the quality and reliability of the services offered.

4. How do we share your Data?

4.1. Your personal data is shared strictly on a need-to-know basis to facilitate the provision of our services:

4.1.1. With stylists to enable them to respond to your appointment requests and to facilitate seamless communication.

4.1.2. With third-party service providers who assist us in operating our platform, including payment processors, analytics providers, and marketing partners. These entities are bound by confidentiality agreements and are prohibited from using your data for any purposes outside of their contracted services.

4.2. In compliance with legal requirements, we may be compelled to disclose your information in response to a subpoena, court order, or other legal processes. We will take all reasonable steps to limit such disclosures to the extent permissible by law.

5. How do we protect your Data?

5.1. Security Measures:

5.1.1. We implement a comprehensive range of security measures to safeguard your personal data. This includes the use of encryption, firewalls, and secure servers to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

5.1.2. Regular audits and monitoring of our systems are conducted to identify and address potential vulnerabilities, ensuring ongoing protection for our users’ data.

5.2. Data Retention:

5.2.1. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. This approach ensures that your information is not retained longer than necessary, minimising the risks associated with data storage.

5.2.2. Upon expiry of the retention period, your personal data will be securely deleted or anonymised to ensure its irretrievability.

6. Your Rights:

6.1. You have the following rights regarding your personal data:

6.1.1. The right to access your personal data and obtain a copy of the information we hold about you.

6.1.2. The right to request the correction of inaccurate or incomplete data.

6.1.3. The right to request the deletion of your personal data under certain circumstances.

6.1.4. The right to withdraw consent to the processing of your personal data at any time.

6.1.5. The right to lodge a complaint with the relevant supervisory authority if you believe that your rights have been infringed.

7. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated to you through the App or via email. Your continued use of the App following the posting of changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us:

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: support@mystylist.com

Address: MyStylist App, RoSe Technologies, SpaceJam Co Working, Plot No 1273, 3rd Floor, Sector 82, Mohali 160055